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GA 250 | Using Process Behavior Charts with Mark Graban

By Jessica Bush Updated on January 17th, 2019

This week’s guest is Mark Graban. This is Mark’s sixth episode with us, and this time he discussed his new book, Measures of Success, as well as how Process Behavior Charts can be used in different contexts. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Mark’s background (2:51)
  • What a Process Behavior Chart is (5:15)
  • Using them as part of Lean Daily Management (8:37)
  • When it’s appropriate to reset your limits (13:50)
  • Tracking your metrics more frequently (16:27)
  • How process metrics work in strategy deployment (17:59)
  • The voice of the process versus the customer (21:54)
  • A3 Problem Solving (25:12)
  • Looking for signals (27:21)
  • Advice for getting started (30:41)
  • What Mark might write about next (38:06)

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What Do You Think?

How have you leveraged Process Control Charts?

  1. Mark Robert Graban

    January 21, 2019 - 9:54 am

    I got a question from a listener:

    “I’m a longtime listener of the Gemba Academy podcasts and have more recently been listening to some of the Kainexus podcasts as well. In your recent Gemba Academy interview you mention the need for understanding psychology and change management to help people see a need for change. What books do you recommend on that subject?”

    My reply:

    Thanks for your question.

    I really like the “Motivational Interviewing” approach as something that applies really well in the workplace.

    I created this page that has resources and links:

    This is the book I’d recommend:

    Motivational Interviewing for Leadership: MI-LEAD (

    This approach can’t create “a need for change” in somebody’s mind where it doesn’t exist at all… but the approach can help something strengthen their commitment to change (and their confidence in doing so). It’s like the old joke, though, about how many therapists does it take to change a light bulb? One, but the light bulb has to really want to change.

    Hope that helps…


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