Gemba Academy

The Whole Problem of End-to-End Productivity

By Jon Miller - July 20th, 2015

As the adage attributed to management guru Peter Drucker goes, “If you can’t measure it, you can’t improve it.” Well, you might be able to improve it by chance or by heroic effort, but not in a sustainable way.

What’s This Thing Called Lean?

By Steve Kane - July 17th, 2015

By Steve Kane My introduction to lean occurred many years ago while working in the motorcycle business. I went to work for a BMW Motorcycles dealer in California as a parts and accessories specialist. My job was to sell cool motor

Last Week in Bad Problem Solving, 2016 POTUS Candidate Edition

By Jon Miller - July 13th, 2015

When one spends as much time as I do thinking about the ins and outs of the problem solving process, it soon becomes painfully obvious that the U.S. political system demands very little from our elected leaders in that regard. Last

You’re Good When You Think You’re Bad

By Kevin Meyer - July 10th, 2015

By Kevin Meyer Well over a decade ago I created my first lean enterprise assessment, just as a tool to help me understand gaps in my organization. I’m generally loathe to use such tools as they are often misinterpreted, gamed,

You Had One Job, Fireplace Poker

By Jon Miller - July 6th, 2015

A fireplace poker has one job: to take the place of the unprotected hand in tending a fire. Normally a rigid metal rod with a curved bit at the end, a poker is used to move firewood, hot coals or whatever else one happens to be bur

Fun with Tennis Balls

By Ron Pereira - July 3rd, 2015

If you’re American and are reading this on July 4… Happy Independence Day! I recently delivered a live workshop to a group of printing professionals. The talk was a combination of Practical Problem Solving and Quick Cha

The High Cost of Ignoring Standard Work

By Jon Miller - June 29th, 2015

This June marked the 200th anniversary of the defeat of Napoleon by Wellington at Waterloo, which effectively ended his career as a military and political leader. Reading Andrew Roberts’ excellent book Napoleon: A Life, it became app

Lean Beginnings: My Journey So Far

By Jessica Bush - June 26th, 2015

By Jessica Bush I’ll admit, when I applied for the Marketing Specialist position at Gemba Academy, I didn’t know much about lean. I was less than a year out of college and all I had to go off of were snippets of information from on

The Most Dangerous Idea in the World

By Jon Miller - June 22nd, 2015

This week I learned about a new book, Kaizen Forever: Teaching of Chihiro Nakao by Bob Emiliani, Rudy Go and Katsusaburo Yoshino. Mr. Nakao was the first Shingijutsu consultant I met and worked with in 1993. Even just one week spent

How Do You Fight A Fire With A Garden Hose?

By Steve Kane - June 19th, 2015

By Steve Kane Many years ago, I was visiting a friend’s house in Southern California. It was a 1950’s ranch style house with a straight walkway from the street to the door. There was a tall palm tree where the walkway met the s

Own-Process Completion as the Basis of Lean Quality

By Jon Miller - June 15th, 2015

JKK sounds like something that the young people of today might say. Perhaps a text in reaction to hurting another’s feelings, as in “Just kidding, OK?” In fact, it’s one of the lesser known Toyota concepts that

The Value of Uber and Airbnb

By Kevin Meyer - June 12th, 2015

By Kevin Meyer The following is not an advertisement, even if it sounds like it. I will admit I am a big fan of Uber and use the service pretty much anytime I travel. Now that they’re in my relatively small town, I might start us

Bootstrap Root Cause Analysis into Your Strategic Thinking

By Jon Miller - June 8th, 2015

I’ve had some interesting differences of opinion lately about if and how root cause analysis fits into an organization’s strategic planning. Both hoshin planning, the strategy deployment method practiced by Toyota and many other le

The Power of Essentialism

By Ron Pereira - June 5th, 2015

Greg’s wife was scheduled to give birth to a baby girl on Friday. Upon hearing this wonderful news Greg’s boss explained, in a rather direct way, “Friday would be a very bad day to have the baby.” You see, as it turns out, Greg

Knowing What I Know Now…

By Jon Miller - June 1st, 2015

This week lean thinker, friend of Gemba Academy and American innovator Paul Akers shared an 11-minute video of an answer he gave to the question, “What would you do if starting over with lean, but knowing everything you know now?

What’s Your Dispassion?

By Jon Miller - May 25th, 2015

“What’s your passion?” Lately I’m often asked this when meeting new people socially for the first time. This always trips me up. Shall I name hobbies? Family members? Questions that I am pondering? Issues that make me angry or

Stress is Good for You (But Only If You’re Told)?

By Jon Miller - May 18th, 2015

Most would agree that stress is bad for our health and well being. When we are under pressure, when we are tense or when we feel uptight, these are all signs stress. Although people with many things going on in their lives, under a l

Solution-Jumping in the 21st Century

By Jon Miller - May 11th, 2015

This is a brief review of Capital in the Twenty-First Century by Thomas Piketty with some longer observations on the problem solving process in the book, from a lean management perspective . It is surprisingly readable for a 570 page

What Do You Demonstrate and What Do You Tolerate?

By Steve Kane - May 8th, 2015

By Steve Kane I attended the AME Regional Conference in Denver last week and had some great conversations with Lean practitioners from a wide variety of organizations. It seems the topic of discussion in Lean circles has gravitated a

Three Tips for More Effective Hansei (Reflection)

By Jon Miller - May 4th, 2015

Hansei is a Japanese word meaning “reflection” or “self-reflection”. It has entered the lean vocabulary through the literature on hoshin planning, and more generally through discussions of what actually happen

Slow… or Just Observant?

By Kevin Meyer - May 1st, 2015

By Kevin Meyer The recent earthquake in Nepal has led me to reflect a bit on the importance of observation. Just over a year ago my wife and I were in Nepal, visiting various locations in the Kathmandu valley as well as Pokhara and B

Thirsty Horses and a Call for Meta-Advice

By Jon Miller - April 27th, 2015

Some of the process-related questions leaders ask during their interaction with front line workers include variations on “What is the standard?” and “What is the actual process?” and upon finding a gap “Why is there a gap?�

Heroin, Ice Cream and Candy Bars

By Jon Miller - April 20th, 2015

One of the many criticisms of the kaizen event approach to implementing lean is its insistence on delivering results in the form of visible changes within the 3-day to 5-day format. When proper preparation has been done and the kaizen

Showered With Creativity

By Steve Kane - April 17th, 2015

By Steve Kane I spent the this week working from the Gemba Academy studios in Fort Worth, Texas. During my visit the subject of overburdening came up a couple of times:once in discussion with Gemba Academy’s business developmen

Leading Lean, Like Pioneers or Privateers?

By Jon Miller - April 13th, 2015

Several recent conversations with a few seasoned lean thinkers, authors and experts have made me aware of an emerging belief among them that the corporate “lean initiative” or “lean implementation” or “l

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