GA 197 | How to Use Continuous Improvement in Untraditional Settings with Veronica Silva

This week’s guest is Veronica Silva. Veronica shared some great stories of how she’s used continuous improvement in all different kinds of settings, including bartending and banking. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Veronica’s background (1:44)
  • Veronica’s training days (3:41)
  • How she applied Six Sigma to bartending (5:17)
  • Her transition to software (7:41)
  • Applying Six Sigma to banking (9:38)
  • The whiteboard story (13:35)
  • Her transition to public utilities (16:46)
  • What Veronica is currently working on (17:59)
  • Where continuous improvement is heading (19:45)
  • A time when Veronica was able to sell someone on continuous improvement (21:35)
  • Who Veronica would “shadow” (23:48)
  • The best advice Veronica has ever received (25:18)
  • About Veronica’s business (26:39)
  • Final words of wisdom (33:27)

Podcast Resources

Subscribe & Never Miss New Episodes!

300px-BlackLines-Podcast-Removed-2
Click to Subscribe in iTunes

If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

What other unusual contexts can continuous improvement be used in?

1 Comment

  1. BK

    January 12, 2018 - 12:32 am

    Its really too bad this podcast was only a half an hour. I coud listen to Ron and this lady with her NY accent talk about continuous improvements all day. Great work!