GA 044 | Beyond Heroes with Kim Barnas

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kim-barnasToday’s guest is Kim Barnas, author and former Senior VP at healthcare network ThedaCare. We discussed the “hero approach” to problem-solving, the best ways to expose continuous improvement methodology to highly trained doctors, and overall how to manage the challenges of implementing lean in a medical setting.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • Kim’s background and how she was first exposed to lean (3:33)
  • The quote that inspires Kim (5:11)
  • All about Kim’s book (5:56)
  • What the “Hero Approach” is (7:50)
  • How to implement Lean and Six Sigma tools in a medical setting (9:20)
  • Some examples of problems that Kim has solved (11:10)
  • How to balance experimentation with the primary goal of saving lives (13:10)
  • What True North metrics are and why they matter (14:20)
  • All about financial stewardship (15:32)
  • Advice for healthcare employees interested in implementing lean (16:58)
  • What “Respect for People” means to Kim (19:55)
  • The best two pieces of advice Kim has ever received (20:36)
  • Kim’s personal productivity habit (22:37)
  • Kim’s final words of wisdom (27:46)

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What Do You Think?

Have you had experience applying lean to a healthcare setting? What challenges did you face?


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