Month: September 2019

Total 6 Posts

How to be an Effective Change Leader

A Knowledge @ Wharton article titled How to be an Effective Organizational Maverick is worthwhile reading continuous improvement leaders, lean managers, change agents or anyone refusing to accept the status quo as the best or only way to do things. We use the word “maverick” to mean independent person who does

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Oh, the Mistakes I’ve Made…

Lately we’ve witnessed what happens when leaders don’t have the emotional intelligence to admit to even the smallest and most originally inconsequential mistakes.  This has caused me to reflect on some of mine over the past few decades.  I won’t bore or entertain you with some of the personal doozies

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GA 284 | Continuous Improvement in the Fast Food Industry with David Reid

This week’s guest is David Reid. David is a Principal Team Leader at Chick-fil-A, and he shared some of the many ways they’ve incorporated lean into their day-to-day operations.  A MP3 audio version of this episode is available for download here. In this episode you’ll learn:  The quotes that inspire

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The Best Indicator of Success with Lean

This past week I had the opportunity to walk the gemba of several companies. They ranged from large to small, public to private, across manufacturing and service. Each has been committed to Lean management for more than twenty years. They have all taken different approaches on their learning journeys. One

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What is Sensorial Management?

A few weeks ago my colleagues and I visited the Lighthouse for the Blind in Seattle, Washington.  Here’s what I shared on LinkedIn a few days after the visit. I’m still processing what my colleagues and I experienced two days ago. We shot another Gemba Live episode in Seattle which

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GA 283 | Leveraging the Spirit of Learning with Ryan McCall

This week’s guest is Ryan McCall. Ryan shared some of what he’s learned so far on his lean journey and got Ron to weigh in on some of the interpersonal issues that can arise when experimenting with new lean approaches. A MP3 audio version of this episode is available for

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