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GA 336 | The Process of Process Improvement with Karen Friedenberg

By Jessica Bush Updated on September 16th, 2020

This week’s guest is Karen Friedenberg. Karen, who has a diverse career background, broke down all the different ways she approaches process improvement. From DMAIC to change management, this episode is full of practical knowledge. A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quote that inspires Karen (3:15)
  • Karen’s background (3:47)
  • How Karen uses DMAIC (6:45)
  • How they value stream map (9:04)
  • The next steps (10:20)
  • The mechanics of the brainstorm (12:06)
  • The measure piece (15:22)
  • Her favorite analysis approach (16:44)
  • Differentiating value-added from non-value added (17:50)
  • Starting with the ideal state map (19:35)
  • How long it takes to get from mapping activity to mapping activity (21:02)
  • About control and execution (22:53)
  • How Karen navigates change management and the “people side” (24:35)
  • Getting people to want to change (27:15)
  • Karen’s advice for getting started (29:56)

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What Do You Think?

How do you convince others to change their ways in the name of continuous improvement?

  1. Michael Valenty

    September 11, 2020 - 5:21 am

    Fantastic episode. Thanks Karen and Ron.

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