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GA 336 | The Process of Process Improvement with Karen Friedenberg

By Jessica Bush Updated on September 16th, 2020

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This week’s guest is Karen Friedenberg. Karen, who has a diverse career background, broke down all the different ways she approaches process improvement. From DMAIC to change management, this episode is full of practical knowledge. A MP3 audio version of this episode is available for download here.

In this episode you’ll learn:

The quote that inspires Karen (3:15)
Karen’s background (3:47)
How Karen uses DMAIC (6:45)
How they value stream map (9:04)
The next steps (10:20)
The mechanics of the brainstorm (12:06)
The measure piece (15:22)
Her favorite analysis approach (16:44)
Differentiating value-added from non-value added (17:50)
Starting with the ideal state map (19:35)
How long it takes to get from mapping activity to mapping activity (21:02)
About control and execution (22:53)
How Karen navigates change management and the “people side” (24:35)
Getting people to want to change (27:15)
Karen’s advice for getting started (29:56)

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What Do You Think?

How do you convince others to change their ways in the name of continuous improvement?

Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.