Lean Office

276 Articles

Trying Out My Agile Kanban Board

By Jon Miller - June 19th, 2009

One of the biggest challenges of doing kaizen in office work is to make the work itself visible so that waste can be clearly identified. Much of the time spent in office work is finding files or information, switching between tasks, fi

Go See the Visual Management Blog

By Jon Miller - April 10th, 2009

If you are looking for practical examples of visual controls for managing work in an office, go see the Visual Management Blog written by Xavier Quesada Allue, a software developer, Agile coach and project manager, it is full of photos

10 Ways the USPS Can Become a True Economic Engine

By Jon Miller - January 28th, 2009

Today my good friend Bill who does lean training with the United States Postal Service sent me an article from CNN Money today titled USPS may cut day of mail delivery. Bill wondered if the proposal to cut Saturday delivery was “

How to Stretch 90 Second of Work to 2,700 Seconds

By Jon Miller - January 26th, 2009

Sometimes it seems like the most difficult part of helping some companies implement lean is sorting out the various legal and purchasing details to finally get a signed contract. While the whole process can seem bureaucratic and non va

Live Like Einstein, Operate Like Toyota

By Jon Miller - January 10th, 2009

We might say that Albert Einstein was the ultimate knowledge worker. He had a prolific brain which not only produced ideas which bent our understanding of space and time, he made it possible to blow up the world. He advanced our knowle

The Essential Lean Blogosphere of 2008

By Jon Miller - January 8th, 2009

Welcoming A New Voice As one of the elder statesmen of the lean community, John Shook is an important new voice to join the lean blogosphere in 2008. In this weekly post he takes a deep look at what give Toyota strength and flexibility

How to Measure Knowledge Worker Productivity, Part 3

By Jon Miller - September 6th, 2008

How do we measure the productivity of knowledge workers? One can feel the creative juices ebbing away just thinking about this question. So we’ll skip Part 2 and go directly to Part 3. Why not measure knowledge worker productivit

How to Measure Knowledge Worker Productivity, Part 1

By Jon Miller - August 26th, 2008

A little while ago I heard the comment, “If I could figure that out I would be a millionaire,” in regard o the question, “How to measure knowledge worker productivity?” This doesn’t seem like such a challe

Boeing Volunteers Helping Non-profits with Lean

By Jon Miller - April 23rd, 2008

An article in the April 18-12, 2008 issue of the Puget Sound Business Journal caught our eye. Titled Penguins will benefit from jet maker’s efficiency lessons it describes the efforts of Boeing employees as lean trainers who have

Breaking Down Barriers to Continuous Flow

By Jon Miller - January 28th, 2008

One way to look at lean is that it’s all about enabling the continuous flow of actions, information, materials, services and cash in such a way that these things generate of goodness, however you may define that. The theory is th

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