Gemba Academy

The Value of Muda

By Jon Miller - January 15th, 2018

I found some wisdom in a surprising place, on the theme of lean thinking, learning, value, and muda. Ichiro Suzuki is a very successful professional baseball player who at age 44 has played the game for 25 years and intends to play int

Lessons from Perfecting the Pour Over

By Kevin Meyer - January 12th, 2018

For years my wife and I had been fans of our Keurig. Pop in a pod and in a minute you had a decent cup of coffee. Simple, clean, and seemingly “lean” since the process was optimized with very little waste. That change

How to Win at New Year’s Resolutions

By Jon Miller - January 8th, 2018

It’s that time of year when we reflect back on the prior 12 months, look ahead to the next 12 and set personal priorities. I’ve heard that by February, 80% of New Year’s resolutions are on their way to failure. This h

The Secret to Your Success in 2018

By Ron Pereira - January 5th, 2018

Did you make a New Year’s resolution? Come clean. Did you? If so, I’m sad to say, you’re probably going to fail. In fact, University of Scranton research suggests that just 9% of people achieve their New Year&

We Have the Highest Quality Standards

By Jon Miller - December 18th, 2017

My career in the field of lean thinking got started twenty-four years ago while helping Japanese consultants communicate with their American clients. There were occasions when it was as much an education in cultural differences and com

Lead with Virtue, Bind with Ritual

By Jon Miller - December 11th, 2017

Confucius is credited with many insights into human nature and moral governance by his followers who recorded his teachings. They still influence culture and society in many Asian countries today. Confucius observed “lead with

Preparing for Reflection

By Kevin Meyer - December 8th, 2017

“We do not learn from experience… we learn from reflecting on experience.” – John Dewey I’ve written before about how I’ve worked hard to develop a practice of reflection… daily, monthly, and a

How to Avoid the Hazards of Habituation with Standard Work and Kaizen

By Jon Miller - December 4th, 2017

In an oddity of human behavior, we pay more respect to the unfamiliar than to the familiar. This is true towards people, processes and situations. When we meet someone new we are more likely to be polite to them than to a friend or a p

Applying the 6 Laws of Tech to Lean

By Jon Miller - November 27th, 2017

Melvin Kranzberg, a professor of the history of technology at Georgia Institute of Technology, came up with six laws to explain society’s unease with technology’s growing power and presence in our lives. This was in the 1980s

Happy Thanksgiving

By Steve Kane - November 23rd, 2017

During this time of Thanksgiving we would like to express to you our sincere appreciation to each and every one of you for reading our blog, listening to our podcast, and watching our videos. Because of you, we are able to do the wor

Wishing Everyone a Granular Thanksgiving

By Jon Miller - November 20th, 2017

Thanksgiving is my favorite American holiday. The football, the food, the time with friends and family. Part of the tradition is to remember and name things that we are thankful for. It’s an occasion to stop and reflect on our bl

15 Lean Failure Lessons from Software Development, 3/3

By Jon Miller - November 13th, 2017

Some say that as many as 95% of Lean transformations fail. How could this be? An article The Coming Software Apocalypse in the Atlantic Monthly about the software development world offers insights. This post is the third of a 3-part

The Multi-Faceted Power of Walking

By Kevin Meyer - November 10th, 2017

Walking is man’s best medicine. – Hippocrates Walking has become a much larger part of my life over the past few years. It started when I embraced kinhin – walking meditation. Walking slowly on the beach for an ho

15 Lean Failure Lessons from Software Development, 2/3

By Jon Miller - November 6th, 2017

Can it be true that as many as 95% of Lean transformations fail? If so, how? Challenges from the complexities of modern software development offer insights. This post is part 2 of a 3-part exploration, inspired by the article The Comi

Do This and Lean Success Is Far More Likely

By Ron Pereira - November 3rd, 2017

Getting started with continuous improvement is hard. But, I think it’s safe to say that sustaining continuous improvement over the long run is even harder. At Gemba Academy we mentor and coach hundreds of lean and six sigma pra

15 Lean Failure Lessons from Software Development, 1/3

By Jon Miller - October 30th, 2017

Reading the Atlantic Monthly article The Coming Software Apocalypse helped me see the question of “Why do lean transformations fail?” in a new context. This question is usually preceded by statements like “95% of lean

I Feel Better Already

By Steve Kane - October 27th, 2017

A customer recently contacted me to let me know that business conditions had changed and he would be unable to put his Gemba Academy subscription to use. He was consumed with several business problems to solve at once and was working

Why Aliens Have Yet to Visit Earth

By Jon Miller - October 23rd, 2017

Space is big. The scale of outer space is so grand that humans can’t comprehend it. To boot, humans have difficulty with long-term thinking. This has resulted in an emerging tragedy of the commons, in orbital space. About 95% of

How Fresh Starts Motivate Us to Keep Improving

By Jon Miller - October 16th, 2017

When a method works, it works even when we don’t understand how. If we do understand, we can find wider application for the method. So it was interesting to stumble across a human behavior called the fresh start effect as a possi

From Linear to Roundabout Thinking

By Kevin Meyer - October 13th, 2017

Ever since I visited Italy over a decade ago my inner geek has had a fascination with traffic engineering. If you’ve visited Italy, or many similar places, you probably know why. Traffic appears chaotic, thanks in part to wha

Why Don’t You Try TPS?

By Jon Miller - October 9th, 2017

“We need to improve our operation.” “Why don’t you try TPS?” “We don’t make cars.” If I had a dollar for every time a client brought up the “we don’t make cars” objection to trying to learn from the Toyota Product

The Dangers of Benchmarking Lean Exemplars

By Ron Pereira - October 6th, 2017

A common practice for folks getting started with lean is to benchmark lean exemplars in order to see what “good” looks like. In fact, there are benchmarking tours to Japan where you can visit companies like Toyota. I ac

The Definition of Insanity

By Jon Miller - October 2nd, 2017

Insanity is thinking or behavior that is unreasonable or irrational. Albert Einstein is often credited with observing that insanity is doing the same thing over and over a again and expecting different results. This definition seems to

Lean Customer Experience Design

By Jon Miller - September 25th, 2017

Customers are front and center when it comes to lean transformations. We want to win them over, delight them, keep them, strengthen the relationship and grow the business, by continuously improving what we do. Too often for non-service

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