Gemba Academy

Humble Questions Before Setting Direction

By Kevin Meyer - February 12th, 2021

I’ve long been a fan of Ed Schein, and his book Humble Inquiry: The Gentle Art of Asking Instead of Telling is one of my favorite leadership books. I wrote about Schein several years ago and a colleague recently pointed me to

How Not to Fool Ourselves

By Jon Miller - February 8th, 2021

There’s a saying, “Fool me once, shame on you. Fool me twice, shame on me.” The deceiver is at fault the first time. But the second time, the person being tricked is also accountable for being fooled. We should learn from our mis

Lean Thinking: A Flashlight, Mirror, and Sandpaper

By Ron Pereira - February 5th, 2021

I’ve been following “The Bible in a Year” podcast that’s hosted by Fr. Mike Schmitz. It’s wonderfully done for anyone interested in covering the entire bible in a year. During one of the recent episodes

The Continuous Improvement Apple Tree

By Jon Miller - February 1st, 2021

Apples are one of the most popular fruit. They are bright, sweet and the subject of children’s books, religious symbolism and business metaphors. Most people have an idea where apples come from. Grocery stores. They are readily a

Toyota Kata Crossword Puzzle

By Jon Miller - January 25th, 2021

One of my weekly responsibilities is to contribute a blog post. The hardest part of this is coming up with something to write about. I’ve managed to keep it up for quite a few years, but finding topics is starting to get challeng

What are Lagging & Leading Indicators? How are they related? Why are they important?

By Steve Kane - January 22nd, 2021

David Barber is CFO of Omni Industries in Baton Rouge, Louisiana. David and the rest of the senior executive team at Omni are leading a lean transformation. He wrote this article for Omni’s company newsletter to help people at

How to Vaccinate 100 Million People in 100 Days

By Jon Miller - January 18th, 2021

This week the incoming U.S. President Biden announced his intentions use FEMA and the National Guard to establish COVID vaccination sites across the country. The goal is to vaccinate 100 million people his first 100 days in office. At

How to Have a Happy New Year

By Jon Miller - January 11th, 2021

The end of one year and the start of the next one is a time to reflect on a question; how can we make this year better than the last? What have we learned? What do we still need to learn to have a happy new year? Especially this past

Better Living through Algorithms

By Jon Miller - December 14th, 2020

I’ve been reflecting on an article from June of this year. It’s about Daniel Kahneman’s efforts to help organizations to become better at decision-making. He is a Nobel Prize winning psychologist and behavioral econo

Norman Bodek and Respect for People

By Kevin Meyer - December 11th, 2020

Yesterday I learned of the passing of Norman Bodek and I have been reflecting on the impact this great man had on my life and career – and the lean and business world in general. A quarter century ago I was a new operations manag

Simpler Definitions of Muri, Muda and Mura

By Jon Miller - December 7th, 2020

In the Lean lexicon are three Japanese words that describe the nature of losses in a system. They are muri, muda and mura. In English these are often translated as overburden, waste and variation. The seven types of waste are well-know

What is the Biggest Truth in Life?

By Ron Pereira - December 4th, 2020

Earlier this week one of my podcast guests turned the tables and asked me a few questions. I was fully prepared for a few traditional continuous improvement themed questions but, as it turns out, the first question, in particular, was

Gratitude as a Performance Metric?

By Jon Miller - November 30th, 2020

Each year during the November harvest festival, I take time to reflect on thankfulness. This year it’s less about appreciating the fruits of efforts, payoffs from sacrifices, or being grateful for seeds sewn long ago. It feels mo

Change Point Management, Accountability and the Seahawk’s Defense

By Jon Miller - November 23rd, 2020

In a few short years, the Seattle Seahawks’ defense has gone from being historically great to the worst ever in terms of yards allowed, through the first half of the 2020 season. Fans are agonizing over this, calling for the head

Lean Thinking and the Swiss Cheese Model

By Jon Miller - November 16th, 2020

This pandemic has introduced many new terms and concepts into the popular consciousness. We work to flatten the curve. Policies now state that some businesses and jobs as essential. We are aware of the dangers of asymptomatic transmiss

Five 5 Why Fallacies to Avoid

By Jon Miller - November 9th, 2020

I was updating a few old articles on problem solving and came across some notes from a few years ago. These notes were on topics related to root cause analysis that I’ve written or spoken about. I picked out a few old favorites a

The Winning Link with Billy Taylor

By Ron Pereira - November 6th, 2020

Gemba Academy is entering the “live stream” movement. We’ve obviously had some experience with video based learning over the years and we’ve also done many webinars which, technically, is a streaming event. Bu

Learning from the Scientific Skepticism of the Amazing Randi

By Jon Miller - October 26th, 2020

Growing up in Japan in the 1970s, I was exposed to a lot of entertainment about supernatural or extraordinary phenomena. In books and on TV, there were what seemed at the time like serious investigations of UFOs, ghosts, ESP and crypto

Stop Being the Expert and Be a Coach

By Steve Kane - October 23rd, 2020

I wrote the article below a few years ago and wanted to revisit it and include some thoughts on how this relates to coaching. “If I am wiser. . . it is because I know that I do not know.” ~ Socrates Is it possible that expe

Queues These Days as Reminders of Little’s Law

By Jon Miller - October 19th, 2020

I’ve never been fond of queues. It’s not so much the standing and waiting that bothers me. Instead, it’s the reminder that queue exists because there is an imperfection in the process that prevents smooth flow. Of cou

Lean Lessons from Soviet Supermarket Failures

By Jon Miller - October 12th, 2020

I came across the story of How the Supermarket Helped America Win the Cold War while catching up on past episodes of the Freakonomics Radio podcast. It tells of the role the American supermarket played in the downfall of communism in t

Time to Stop

By Kevin Meyer - October 9th, 2020

As we approach the arbitrary end of the year, many organizations are beginning the planning cycle for next year. Part of that process should be identifying what projects and activities should be stopped, for several reasons – p

The Many Methods of Business Process Mapping

By Jon Miller - October 5th, 2020

One of our content goals for the year is to make our learning library more useful for knowledge workers. To this end, we are in the process of building the Business Process Mapping course. What’s in the Business Process Mapping C

Focus on What you Plan to Do (Not What You Want to Get Done)

By Ron Pereira - October 2nd, 2020

Yesterday, during a coaching call with Allen, one of our Black Belt candidates, I had an interesting conversation. Allen asked how to best plan out the next 5 business days and if I had any recommendations on what he should get done.

The Loopy Guide to Getting Started with Lean

By Jon Miller - September 28th, 2020

We often hear the question, “Where do I get started?” from people new to lean, continuous improvement or operational excellence. A simple, universal answer continues to evade us. The answer is rather situational. It depends

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