Today’s guest is Jon Miller, GA Partner and accomplished lean consultant. This episode is the fifth installment of our Practical Problem Solving series, in which Jon and I go over Step 7. We talk about the concept of double loop learning, why the “check” component of PDCA is so important, and more. An MP3 version of this episode is available for download here.
Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.
In this episode you’ll learn:
- A quote that inspires Jon (5:15)
- What Step 7 entails (8:01)
- What double loop learning is (9:43)
- An example of double loop learning (11:06)
- Why “checking” is so important (14:48)
- What a post hoc fallacy is and how it’s relevant (17:24)
- How much time you should spend evaluating (23:35)
- How to implement Step 7 and what can go wrong (27:40)
- An example from last year’s Super Bowl (36:52)
- A sneak preview of Step 8 (39:44)
- A quote that relates to this step (41:36)
- Right Click to Download this Podcast as an MP3
- Download a Free Audio Book at Audible.com
- GA 060 | Practical Problem Solving: Part One
- GA 063 | Practical Problem Solving: Part Two
- GA 066 | Practical Problem Solving: Part Three
- GA 072 | Practical Problem Solving: Part Four
- GA 087 | Practical Problem Solving: Part Six
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What Do You Think?
Why is checking and evaluating important? Give an example if you can.