GA 063 | Practical Problem Solving: Part Two with Jon Miller

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In the second part of our Practical Problem Solving course, GA Co-Founder Jon Miller and I dive deep into Step 4, which centers around root cause analysis. Together we discuss the do’s and don’ts of implementing this crucial step.

An MP3 version of this episode is available for download here

Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.

In this episode you’ll learn:

  • The quote that relates to root cause analysis (5:11)
  • Jon’s definition of root cause analysis (7:56)
  • Why there are likely dozens of root causes (15:15)
  • How just a handful of tools can solve your problems (16:25)
  • How to approach root cause analysis (18:40)
  • What the 5 Whys are and how to use them (23:28)
  • Why problem-solving isn’t always linear (30:06)
  • A few other ways to practice root cause analysis (34:12)
  • How to keep yourself from jumping steps (40:05)
  • A sneak peek of the next Practical Problem Solving installment (44:08)

Podcast Resources

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What Do You Think?

Describe your experience(s) with root cause analysis. How does it bring clarity to the situation?